The performance of commercial banks in Kenya has been hindered by various internal and external factors. The fact that commercial banks have been facing challenges in respect of their financial performance necessitated the ...

The aim of this study was to investigate the effect of customer service strategies on customer loyalty of insurance firms. The study specifically sought to establish the extent to which quality service, service bay ambience ...

Corporate governance involves the codes of practice that have been put in place to ensure that organizations are well managed and controlled. It entails accountability, authority, leadership, stewardship direction and ...

Pragmatic features of language vary across different circumstances, languages and cultures. This variability may result to incompetence in language users‟ choice and production of pragmatic strategies leading to pragmatic ...

The main goal of healthcare sector worldwide is to provide quality and efficient health services to citizens. As the threat landscape on healthcare continues to escalate, many hospitals still lag behind in terms of protecting ...

Operational risk is a fast emerging area in banking industry. Awareness of operational risk as a separate risk category has been relatively recent in most banks. It is therefore important to examine the effect of this risk ...

The developing world, including Uganda, has experienced an explosive growth in the number and types of non-governmental organizations (NGOs) in recent decades. These “third sector” organizations have become important ...

The purpose of the study was to assess the factors influencing teacher turnover in private secondary schools in Nakuru Sub County. The objectives of this study were to assess the extent to which leadership, working ...

This study examined the ways in which the KCB Mtaani (agency banking) has been used as a competitive strategy at KCB through the enhancement of the financial inclusion within Nakuru County. The need for a competitive ...

Change is an inevitable part of any growing industry. The forces of change are brought about by the political, social, technological, economic and legal environment in which all organizations operate in. The study therefore ...