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THE EFFECT OF CUSTOMER SERVICE STRATEGIES ON CUSTOMER LOYALTY: EVIDENCE FROM CIC INSURANCE GROUP- NAKURU COUNTY
(KABARAK UNIVERSITY, 2016-11)
The aim of this study was to investigate the effect of customer service strategies on customer loyalty of insurance firms. The study specifically sought to establish the extent to which quality service, service bay ambience ...
ASSESSMENT OF FACTORS INFLUENCING RETENTION OF TEACHERS IN PRIVATE SECONDARY SCHOOLS IN NAKURU SUB COUNTY
(KABARAK UNIVERSITY, 2016)
The purpose of the study was to assess the factors influencing teacher turnover in private secondary schools in Nakuru Sub County. The objectives of this study were to assess the extent to which leadership, working ...
EFFECTIVENESS OF AGENCY BANKING IN ENHANCING COMPETITIVE STRATEGY IN BANKING SECTOR: A CASE OF KENYA COMMERCIAL BANK IN NAKURU COUNTY, KENYA
(KABARAK UNIVERSITY, 2016-11)
This study examined the ways in which the KCB Mtaani (agency banking) has been used as a competitive strategy at KCB through the enhancement of the financial inclusion within Nakuru County. The need for a competitive ...
EFFECTS OF OPERATIONS MANAGEMENT PRACTICES ON THE QUALITY OF MASTER OF BUSINESS ADMINISTRATION PROGRAMS IN KENYAN UNIVERSITIES, CAMPUSES BASED IN NAKURU TOWN
(KABARAK UNIVERSITY, 2016)
Master of business administration (MBA) programs are under intense pressure to improve efficiencies, lower tuition, and offer refreshed curriculum that is of high quality and regarded as relevant by the marketplace. In ...
GENERATIONAL DIFFERENCES IN WORK RELATED ATTITUDES AND THEIR EFFECTS ON EMPLOYEES PERFORMANCE IN PRIVATE UNIVERSITIES: EVIDENCE FROM KABARAK UNIVERSITY
(KABARAK UNIVERSITY, 2016-11)
Work attitudes such as organizational commitment, job involvement, job satisfaction and perceived organizational support have dual interest to organizational managers and represent important outcomes they may want to ...
EFFECT OF DEVOLVED HUMAN RESOURCE FUNCTIONS ON EMPLOYEE PERFORMANCE AT NAKURU COUNTY GOVERNMENT HEADQUARTERS
(KABARAK UNIVERSITY, 2016-10)
Following the promulgation of the new constitution of Kenya in 2010, several functions previously done by the central government were devolved to the counties. County government of Nakuru has various human resource functions ...
DETERMINANTS OF CAPITAL STRUCTURE OF MICROFINANCE BANKS IN KENYA
(KABARAK UNIVERSITY, 2016-11)
Most capital structure studies to date are based on data from developed countries’ firms and very few studies provide evidence from developing countries. Capital structure of Microfinance banks in Kenya has not been ...
SMS-BASED AUTHENTICATION FRAMEWORK FOR A JOINT ACCOUNT ATM TRANSACTION.
(KABARAK UNIVERSITY, 2016-09)
Information and Communication Technology (ICT) has transformed the way people conduct business today. The banking industry has not been left behind in the utilization of ICT to provide alternative banking channels. Competition ...
DETERMINANTS OF CHOICE OF MOBILE PHONE BRANDS AMONG UNIVERSITY STUDENTS: A SURVEY OF SELECTED UNIVERSITIES IN NAKURU TOWN, KENYA
(KABARAK UNIVERSITY, 2016-11)
The widespread use of mobile phones, the various information access it provides to its users, and the vast presence and significant impact of mobile phone on users’ daily life make mobile phones important devices to study. ...
EFFECTS OF STRATEGIC RESPONSES TO ADVANCES IN TECHNOLOGY ON ORGANISATION’S PERFORMANCE: EVIDENCE FROM TEXTBOOK PUBLISHERS IN KENYA
(KABARAK UNIVERSITY, 2016-11)
The purpose of this study was to investigate the effects of strategic responses to advances in technology on organization‟s performance: looking at the evidence from textbook publishers in Kenya. More specifically, the ...