Ergonomics is about how key components of an office, for example, physical work settings,unique characteristics of an employee, organizational characteristics andworkstation equipment are customized to fit and improve ...

The widespread use of mobile phones, the various information access it provides to its users, and the vast presence and significant impact of mobile phone on users’ daily life make mobile phones important devices to study. ...

Savings and Credit Cooperative Societies (SACCOs) play an essential role in economic development as part of the financial system. In Kenya, 63% of population benefit from SACCOs. SACCOs are vital instrument embraced by ...

The Commission for University Education in Kenya recommended that Universities should be ranked so that their performances are open to public scrutiny. Sound recruitment and selection, induction and evaluation are some of ...

The aim of this study was to investigate the effect of customer service strategies on customer loyalty of insurance firms. The study specifically sought to establish the extent to which quality service, service bay ambience ...

With the growing liberization of trade and business in Kenya, many manufacturing firms are now able to produce and bring to the markets broad varieties of products. On the other hand consumers have become more knowledgeable ...

Internal credit rating (ICR) was used in evaluating the level of risk associated with a loan applicant and assign probabilities that an applicant with a given credit score would be good or bad. It could also be used as ...

Firms have always sought ways to gain a competitive advantage over their competitors; one avenue that firms have pursued to improve their competitive position in this new business environment is to increase the role of ...

Commercial banking sector in Kenya is one of the most important facilitators of economic growth, driven by competition and government regulations which have led to innovations of various channels of bank service delivery; ...

Master of business administration (MBA) programs are under intense pressure to improve efficiencies, lower tuition, and offer refreshed curriculum that is of high quality and regarded as relevant by the marketplace. In ...