ADOPTION OF INTERNATIONAL ORGANIZATION FOR STANDARDISATION (ISO) 9001QMS FOR IMPROVED SERVICE DELIVERY AT KABU LIBRARY

Abstract

Libraries offer support services order to enable the institution through provision of quality (Moorthy, Rao, & Goud, 2010 ISO 9001 is the world’s most popular is all about keeping customers Millions of organizations around ISO 9001certification to improve products and services (Cianfrani