ADOPTION OF INTERNATIONAL ORGANIZATION FOR STANDARDISATION (ISO) 9001QMS FOR IMPROVED SERVICE DELIVERY AT KABU LIBRARY
ADOPTION OF INTERNATIONAL ORGANIZATION FOR STANDARDISATION (ISO) 9001QMS FOR IMPROVED SERVICE DELIVERY AT KABU LIBRARY
Date
2016-07
Publisher
kabarak university
Type
Presentation
Language
en
Overview
Abstract
Libraries offer support services order to enable the institution through provision of quality (Moorthy, Rao, & Goud, 2010 ISO 9001 is the world’s most popular is all about keeping customers Millions of organizations around ISO 9001certification to improve products and services (Cianfrani
Keywords
Keywords
ADOPTION OF INTERNATIONAL ORGANIZATION FOR STANDARDISATION, IMPROVED SERVICE DELIVERY AT KABU LIBRARY
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