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ADOPTION OF INTERNATIONAL ORGANIZATION FOR STANDARDISATION (ISO) 9001QMS FOR IMPROVED SERVICE DELIVERY AT KABU LIBRARY
(kabarak university, 2016-07)
Libraries offer support services
order to enable the institution
through provision of quality
(Moorthy, Rao, & Goud, 2010
ISO 9001 is the world’s most popular
is all about keeping customers
Millions of organizations ...