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Relationship between Service Quality and Customer Loyalty: Evidence from Star-Rated Hotels in North Rift, Kenya
(THE INTERNATIONAL JOURNAL OF BUSINESS & MANAGEMENT, 2019-07)
The tourism and hospitality sector in North Rift Kenya have grown tremendously since 2013 due to several factors, the
main being the onset of the devolved systems of Government which has helped to bring more resources ...
FINANCIAL LEVERAGE, INCOME DIVERSIFICATION AND FINANCIAL SUSTAINABILITY OF MFIS IN KENYA
(2024-11)
Background: Microfinance institutions are essential for promoting economic development and
ensuring financial inclusion. Financial sustainability is crucial for the expansion of microfinance
institutions and their ability ...
ASSESSING KENYA’S COOPERATIVE MODEL OF DEVOLUTION: A SITUATION-SPECIFIC ANALYSIS
(Federal Law Review, 2018)
Kenya’s form of quasi-federalism termed devolution was introduced under the Constitution of Kenya (2010) (‘2010 Constitution’). This governance system establishes 47 county governments which are constitutionally independent ...
Income Diversification and Financial Sustainability of Microfinance Institutions In Kenya
(2024-01-08)
The purpose of this paper was to investigate the effect of
income diversification and financial sustainability of
microfinance institutions in Kenya. The study used panel
data drawn from 32 MFIs over the period 2010-2019 ...
EFFECT OF RECRUITMENT AND SELECTION PRACTICES ON JOB SATISFACTION OF SECURITY PERSONNEL IN PUBLIC SECONDARY SCHOOLS IN BARINGO COUNTY, KENYA
(International Journal of Business and Management Review, 2020-07)
Security officers are part of the non-teaching staff in schools and school managers
expect them to be productive, dedicated, disciplined and committed to their work. Studies carried
out in other countries have revealed ...
Financial structure and financial sustainability of Microfinance Institutions in Kenya
(2024-02-27)
This study investigated the effect of financial structure on microfinance firms’
financial sustainability. The study utilized panel data from 32 Microfinance
Institutions (MFIs), resulting in 320 firm-year observations ...
THE INFLUENCE OF HOUSE DEMAND ON VOLATILITY OF HOUSING PRICES IN NAKURU AND KIAMBU COUNTIES, KENYA
(International Journal of Economics, Commerce and Management, 2023-11)
The housing market in Nakuru and Kiambu counties has experienced fluctuations in property
prices over recent years, creating uncertainty for homeowners, prospective buyers, and real
estate investors therefore the study ...
INFLUENCE OF CUSTOMER EMOTIONS ON CUSTOMER LOYALTY AMONG STAR-RATED HOTELS IN NORTH RIFT, KENYA
(European Centre for Research Training and Development, 2019-07)
With business competition becoming more intense, the most important issues that
sellers face are on providing excellent quality products or services and keeping loyal customers
to ensure long-term profit to their ...