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    Relationship between Service Quality and Customer Loyalty: Evidence from Star-Rated Hotels in North Rift, Kenya 

    Mwaura, Peter; Kamau, Geoffrey G. (THE INTERNATIONAL JOURNAL OF BUSINESS & MANAGEMENT, 2019-07)
    The tourism and hospitality sector in North Rift Kenya have grown tremendously since 2013 due to several factors, the main being the onset of the devolved systems of Government which has helped to bring more resources ...
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    FINANCIAL LEVERAGE, INCOME DIVERSIFICATION AND FINANCIAL SUSTAINABILITY OF MFIS IN KENYA 

    TALEL, LIVINGSTONE; Korir, Stella; Otuya, Robert (2024-11)
    Background: Microfinance institutions are essential for promoting economic development and ensuring financial inclusion. Financial sustainability is crucial for the expansion of microfinance institutions and their ability ...
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    ASSESSING KENYA’S COOPERATIVE MODEL OF DEVOLUTION: A SITUATION-SPECIFIC ANALYSIS 

    Thuo Gathii, James; Harrison Otieno, Mbori (Federal Law Review, 2018)
    Kenya’s form of quasi-federalism termed devolution was introduced under the Constitution of Kenya (2010) (‘2010 Constitution’). This governance system establishes 47 county governments which are constitutionally independent ...
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    Income Diversification and Financial Sustainability of Microfinance Institutions In Kenya 

    Talel, Livingstone Cheboi; Asienga, Irene; Githaiga, Peter Nderitu (2024-01-08)
    The purpose of this paper was to investigate the effect of income diversification and financial sustainability of microfinance institutions in Kenya. The study used panel data drawn from 32 MFIs over the period 2010-2019 ...
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    EFFECT OF RECRUITMENT AND SELECTION PRACTICES ON JOB SATISFACTION OF SECURITY PERSONNEL IN PUBLIC SECONDARY SCHOOLS IN BARINGO COUNTY, KENYA 

    Koech, Sharon Jerotich; Chepkilot, Ronald K.; Waiganjo, Maina (International Journal of Business and Management Review, 2020-07)
    Security officers are part of the non-teaching staff in schools and school managers expect them to be productive, dedicated, disciplined and committed to their work. Studies carried out in other countries have revealed ...
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    Financial structure and financial sustainability of Microfinance Institutions in Kenya 

    Cheboi, Livingstone Talel; Asienga, Irene; Otuya, Robert (2024-02-27)
    This study investigated the effect of financial structure on microfinance firms’ financial sustainability. The study utilized panel data from 32 Microfinance Institutions (MFIs), resulting in 320 firm-year observations ...
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    THE INFLUENCE OF HOUSE DEMAND ON VOLATILITY OF HOUSING PRICES IN NAKURU AND KIAMBU COUNTIES, KENYA 

    Avikoshe, Rebecah; Kiplagat, Nehemiah Kiprop; Nzioki, Paul Muoki (International Journal of Economics, Commerce and Management, 2023-11)
    The housing market in Nakuru and Kiambu counties has experienced fluctuations in property prices over recent years, creating uncertainty for homeowners, prospective buyers, and real estate investors therefore the study ...
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    INFLUENCE OF CUSTOMER EMOTIONS ON CUSTOMER LOYALTY AMONG STAR-RATED HOTELS IN NORTH RIFT, KENYA 

    Jemaiyo Imamai, Beatrice; Mwaura, Peter; Kamau, Geoffrey G. (European Centre for Research Training and Development, 2019-07)
    With business competition becoming more intense, the most important issues that sellers face are on providing excellent quality products or services and keeping loyal customers to ensure long-term profit to their ...

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    AuthorAsienga, Irene (2)Kamau, Geoffrey G. (2)Mwaura, Peter (2)Otuya, Robert (2)Avikoshe, Rebecah (1)Cheboi, Livingstone Talel (1)Chepkilot, Ronald K. (1)Githaiga, Peter Nderitu (1)Harrison Otieno, Mbori (1)Jemaiyo Imamai, Beatrice (1)... View MoreSubject
    Kenya (8)
    Financial Sustainability (2)Microfinance (2)Africa (1)Baringo County (1)Comparative Constitutional Law (1)Constitution (1)Customer Emotions (1)customer loyalty (1)effect (1)... View MoreDate Issued2024 (3)2019 (2)2018 (1)2020 (1)2023 (1)Has File(s)Yes (8)

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