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    Browsing School of Business and Economics by Subject "Service quality"

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        Relationship between Service Quality and Customer Loyalty: Evidence from Star-Rated Hotels in North Rift, Kenya 

        Mwaura, Peter; Kamau, Geoffrey G. (THE INTERNATIONAL JOURNAL OF BUSINESS & MANAGEMENT, 2019-07)
        The tourism and hospitality sector in North Rift Kenya have grown tremendously since 2013 due to several factors, the main being the onset of the devolved systems of Government which has helped to bring more resources ...

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