Browsing by Subject "Hotel Star Rating"
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The Effect of Hotel Star Rating on Service Tipping Strategy and Performance of Hotels in Kenya.
(Edition Consortium, 2021)The main purpose of this study was to investigate the moderating effect of star rating on the relationship between service tipping and the performance of hotels in Kenya based on a Balanced Score Card Perspective. The ... -
SERVICE TIPPING AS A COMPETITIVE ADVANTAGE STRATEGY FOR PERFORMANCE OF HOTELS IN KENYA: A BALANCED SCORE CARD PERSPECTIVE
(KABARAK UNIVERSITY, 2021-11)Attainment of competitive advantage is an ultimate goal of any organization. Further, the hotel industry remains extremely competitive world over; not to mention its significance as a major foreign exchange earner in ...